Documents & Forms

Here are a number of documents that you may wish to download

Direct Debit Mandate

If you require a change in account details, please fill out the attached Direct Debit mandate and post an original signed copy to:

Go Power
LCC House
1 Lissan Road
Cookstown 
Co. Tyrone
BT80 8EN

Go-Power-Direct-Debit-Mandate.pdf
 

Energy Supply Deemed Contracts (Electricity and Gas)

Please see below a list of Electricity & Gas supply deemed contracts

Go-Power-Gas-Deemed-Contract-Scheme.pdf

Go-Power-Gas-Supply-Deemed-Contract-Scheme.pdf

Energy Consumer Checklist

The Energy Consumer Checklist includes the 'Know Your Rights' documement mentioned below:

It's easy to get independent advice so that if you know your rights as an energy consumer. The 'Know your Rights' leaflet has been produced by the 'Consumer Futures' in partnership with the Citizens Advice Bureau. It provides  information about where energy consumers can get independent information and advice about their energy supply and ways to reduce their energy bills.

The 'Know Your Rights' leaflet has information:

1. That could help if you want to get a better deal
2. To help you find out how to make a complaint
3. If you need advice about the quality of your electricity or gas supply
4. How to ask for help if you're struggling to pay your bills

Emergency Contacts 

Northern Ireland Electricity Faults + Emergencies: 03457 643 643

Northern Ireland Gas Emergency Service: 0800 002 001

Go Power 24hr Control Room

Inside Hours Contact:028 8676 4477
Outside Hours Contact:028 8644 0435

https://www.uregni.gov.uk/publications/energy-consumer-checklist-4-november-2014-updated-8-oct-2015
 

Submitting Your Meter Reading

Submitting Your Meter Reading

How to Read Your Business Electricity Meter:
We use meter readings to determine how much to charge you. Without a reading, any supplier will use an estimate to work out your energy bill. Estimates often lead to inaccuracies, but you can avoid this by submitting your own meter readings.

How to submit your electricity meter reading:
Submitting your monthly meter reading(s) is simple and you can do so in a number of ways:

  • Web: Log into the Portal or use our contact form to submit your reading(s)
  • Email: Send an email to our Customer Service team: meterreadings@gopower.energy 
  • Phone: Call our Customer Service team on: 028 8676 0600
  • Text: You can text your meter reading along with site/account code to: 07718208944
If you call or email please have either your Account Number or the Meter Point Reference Number (MPRN) at hand. You can find this number on your bill.

We advise customers to send a meter reading once a month. This is the best way to keep your bills as accurate as possible.

Gas Conveyor Statement of Rights
Go Power Guaranteed Standards of Service Notice of Rights
LCC Group Limited Notice of Application

LCC Group Limted Notice of Application


LCC-Group-Limited-Notice-of-Application.pdf

Overall Standards of Performance for Gas Conveyors and Gas Suppliers
Self Declaration VAT Form

Some customers are entitled to reduced VAT on their electricity supply. If you are entitled to any reduced VAT you will need to fill out the following form:

Go-Power-Self-Declaration-VAT-Form.pdf

Terms & Conditions (Electricity & Gas)

Please see below for Terms and Conditions for both Electricity and Gas

Go-Power-Terms-and-conditions-of-Electricity-Supply.pdf

GO-POWER-TERMS-AND-CONDITIONS-OF-ENERGY-SUPPLY-GAS.pdf

 

What do I need to switch to Go Power?